Terms and Conditions
Legal terms governing the use of our services and website
Rates + Pricing
If you are a new client and/or have a new project which you would like to discuss, we offer complimentary 1-hour phone consultations. There is absolutely no charge for this time.
Consulting rate is $150 per hour and is billed in 15-minute increments with a 15-minute (1/4) minimum fee.
Payment Policy
Full payment for any invoice amount is due within 21 days of the invoice date. No exceptions. There will be a $50 late fee + 1.5% monthly interest charge for late payments.
Payment Methods
We accept payment by cash, check, Visa, MasterCard, Discover, American Express, PayPal, or electronic check via direct deposit ACH. If you would like to pay by check, please mail it payable to "SimDex LLC" and mail it to the address listed on your invoice.
Cancellation Policy
There is a $50 late cancellation fee for any appointment cancelled with less than 24 hours notice. There is no penalty for cancelling an appointment with more than 24 hours notice.
No Warranty
There is absolutely no warranty for any services provided by SimDex LLC. This is because there are countless external factors over which we have no control, so we cannot make a warranty promise that a system will work 100% without any problems. However, we stand by everything we can do ensure your customer experience is the best it can possibly be!
WordPress Maintenance Plans Terms of Service
For detailed terms regarding our WordPress Maintenance Plans, including service level agreements, cancellation policies, and coverage details, please review our maintenance services page.
WordPress Hosting Plans Terms of Service
For detailed terms regarding our WordPress Hosting Plans, including uptime guarantees, support levels, and service specifications, please review our hosting services page.
Privacy Policy
For information about how we collect, use, and protect your personal information, please review our privacy policy.
Effective Date:
These terms and conditions are effective as of January 1, 2024, and apply to all services provided by SimDex LLC.